The concierge’s AI assistant · SMS & voice
Give every concierge a superpower.
The AI concierge agent that handles every guest request behind the scenes — so your concierge always says yes, and always gets the credit.
We do the work. You take the bow.
The concierge, to the guest
“All arranged, Madame. 2 o’clock.”
We do the work. You take the bow.
The shift
Guests expect everything, now. Every request is still an hour on the phone.
A great concierge makes “yes” happen through calls, contacts and a private address book. But every “yes” costs time on the phone — time away from the guests standing right in front of them. And the demand is only going up.
How it works
Your concierge asks once. The agent does the rest — behind the scenes.
The concierge, to the guest
“All arranged, Madame. 2 o’clock.”
We do the work. You take the bow.
- 01
The guest asks the concierge.
In person, at the desk, as always. The human touch stays exactly where luxury expects it.
- 02
The concierge asks the agent.
One message, over SMS or voice: “haircut, room 243, 2pm.” No phones to work, no address book to dig through.
- 03
The agent handles everything.
Sourcing the provider — from a vetted network, or a sourcing agent that finds and qualifies a new one on demand — booking, confirmation and the admin behind it. Automatically.
- 04
The concierge delivers the good news.
“All arranged, Madame.” The guest hears it from a person, never sees the machine — and the concierge gets the credit.
Built for three
One agent. Three stakeholders who feel it.
The client
The hotel
Full control and visibility, a new revenue line, and zero operational load and legal compliance. Your service, your standards — automated.
The beneficiary
The concierge
A superpower: say yes to anything, instantly, without working the phones. More time on the floor, less time on hold.
The end beneficiary
The guest
Any service, in the room, in minutes — asked for at the desk, delivered without friction. The stay that answers back.
Services we cover
If a guest can ask for it, we can source it.
Hair & grooming
Spa & massage
Beauty
Wellness & fitness
Florist
Private chef
Chauffeur & transport
Personal shopping
+ Your network, on demand
Need a category we don’t list yet? Our sourcing agents find and qualify new providers on demand.
The dashboard
Control and visibility, for the front office.
Team performance
See how your concierge team is performing — requests handled, response times, guest satisfaction — at a glance.
Request tracking
Every guest request, from ask to fulfillment, in one live view. Nothing slips, nothing gets lost in a call log.
Operational signals
The metrics that matter for the front office — volume, categories in demand, revenue per stay.
Requests
Avg. reply
Satisfaction
“It’s the first time saying yes doesn’t cost us an hour on the phone. The guest never sees the effort — that’s the point.”
Head Concierge, a leading Paris palace
Request a demo
We do the work. You take the bow.
Pick a time that suits your front office. We’ll show you the agent live — how your concierge delegates a request and gets the credit — in fifteen minutes.
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